| Description |
Two core responsibilities of a Service Coordinator are 1) establishing a collaborative relationship with caregivers and 2) providing information. Both responsibilities involve utilization of effective communication strategies. There are currently multiple formats for communication: text, email, phone calls, and face-to-face both virtually and in person. Each format offers qualities that enhance communication such as simplicity and ease of use, convenience, opportunities for in the moment clarification, and multiple channels of information, e.g., non-verbal, body language, tone of voice. Likewise, each format presents some challenges to effective communication. This workshop will explore how service coordinators may use all formats to best effect across the activities through which they interact with caregivers. In addition, we will explore how some common forms of language use, e.g., questions, statements and prediction, may be misused and what feelings often underlie these communication missteps.
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