Talking with Parents about Difficult Topics: Challenging Conversations-August 2021


The work of Service Coordinators frequently requires speaking with parents about difficult issues, either directly or through the coordinator’s role of facilitating discussion between parents and providers. These topics include the child’s eligibility for Early Intervention, concerns regarding household circumstances or parent’s compliance (raised by EI providers), and complaints parents raise regarding providers. Addressing these issues (and other difficult topics) in a sensitive and responsive fashion is at the heart of good service coordination. This workshop will utilize a case consultation format with small groups of service coordinators (5-10) to share and discuss effective interactive strategies, e.g., ‘reflective questioning’, ‘paraphrasing other’s statements’,’ framing the discussion’, and ‘supportive listening’.

Location CFC #9
5422 West Roosevelt Road - via Zoom
Chicago, IL 60647
Date 8/26/2021 11:00 AM - 12:00 PM (Check in 10:55 AM)
Sponsor CFC #9
Trainer Tomacine Henek, Ph.D.
Contact Tomacine Henek, Ph.D. (773) 384-0440
Principles 1. Support families
2. Active participation
3. Collaborative relationships
7. Ongoing communication & collaboration
Credit Hours 1.0 - Working with Families
Cost Free
Status Closed